update : 05.12.2023
Refund Policy
Thank you for choosing our 3D printing on-demand services. We strive to provide you with high-quality products and services. However, if you are not entirely satisfied with your purchase, we're here to help.
1.1. Cancellation by the Customer: You may cancel your order within 24 hours of placing it by contacting our customer support team email: team3dmitech@gmail.com We will provide a full refund for the canceled order.
1.2. Cancellation by the Company: In rare cases, we may need to cancel an order due to unforeseen circumstances, such as technical issues or material unavailability. If we cancel your order, we will notify you promptly and provide a full refund.
2.1. We take pride in delivering top-quality 3D printed products. If you receive an item that is defective, damaged, or significantly deviates from your specifications, please contact our customer support within seven (7) days of receiving the product.
2.2. To process a refund or replacement, we may request supporting evidence, such as clear photographs or a detailed description of the issue. Our team will assess the situation and provide an appropriate resolution.
2.3. Depending on the circumstances, we may offer a refund, a replacement, or a store credit for future purchases. The decision will be made at our discretion based on the nature of the issue.
3.1. Some products may not be eligible for refunds due to their nature. These include customized or personalized items specifically created according to your specifications, as well as digital downloads or virtual products.
4.1. In cases where a return or exchange is required, we will provide instructions on the return process, including any applicable shipping details. The customer is responsible for shipping the item back to us, unless otherwise specified by our customer support team.
4.2. We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any loss or damage that occurs during the return shipping process.
5.1. Once we receive the returned item and approve the refund, we will initiate the refund process. Please note that it may take some time for the refund to be processed and for the funds to appear in your account. The exact processing time may vary depending on your payment provider.
5.2. Refunds will be issued using the original method of payment used during the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.
6.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that this Refund Policy applies only to purchases made directly through our website. If you have any questions or require further assistance regarding refunds, please contact our customer support team.
