Refund Policy

update : 04.05.2024

3DMITECH LTD is located at:

Unit 402, Solent Business Centre,
Millbrook Rd W,
SO15 0HW

3DMITECH LTD Company Number 12323542 Registered in England & Wales

Learn more about us

Refund Policy

Thank you for choosing our 3D printing on-demand services. We strive to provide you with high-quality products and services. However, if you are not entirely satisfied with your purchase, we're here to help.

1. Order Cancellation

1.1. You have the option to cancel your order within 2 hours of placing it by reaching out to our customer support team via email at Upon cancellation within this timeframe, we will issue a full refund for the canceled order.

Please note that while our standard cancellation policy generally permits cancellations within 2 hours of order placement, this policy may vary depending on the chosen material and lead time for the order. If the lead time is 3 days, you have 2 hours to cancel the order. However, if the lead time is 1 day, you have only 1 hour to cancel the order due to the shorter lead time. We strive to be transparent about our policies and will work to ensure clarity for our customers moving forward.

1.2. Cancellation by the Company: In rare cases, we may need to cancel an order due to unforeseen circumstances, such as technical issues or material unavailability. If we cancel your order, we will notify you promptly and provide a full refund.

2. Quality Assurance and Resolution Process

2.1. At our core, we prioritize delivering impeccable 3D printed products. Should you receive an item that falls short due to defects, damages, or significant deviations from your specifications, please reach out to our customer support within seven (7) days of receiving your order.

2.2. In order to facilitate a swift resolution, we may require supporting evidence, such as clear photographs or a detailed description of the issue. Our dedicated team will carefully evaluate the situation to determine the appropriate course of action.

2.3. Depending on the circumstances, we are prepared to offer various solutions, including a refund, a replacement, or a store credit for future purchases. Rest assured, our decision will be made thoughtfully and considerately, taking into account the nature and severity of the issue at hand.

2.4. It's imperative to note that while we are committed to upholding the quality of our products, we operate under the understanding that we are not accountable for the files utilized for printing. We operate on a print-on-demand model, utilizing the files exactly as they are transmitted to us through Instant Quote. It's essential to recognize that 3D printing functions as a tool for prototyping parts, and the utilization of printed parts is entirely at your discretion.

3. Non-Refundable Items

3.1. Some products may not be eligible for refunds due to their nature. These include customized or personalized items specifically created according to your specifications, as well as digital downloads or virtual products.

3.2. No refunds will be provided once production has started. Once production commences, the materials and resources have been allocated and utilized, making it non-reversible.

4. Return Shipping

4.1. In cases where a return or exchange is required, we will provide instructions on the return process, including any applicable shipping details. The customer is responsible for shipping the item back to us, unless otherwise specified by our customer support team.

4.2. We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any loss or damage that occurs during the return shipping process.

6. Modifications to the Refund Policy

6.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this Refund Policy applies only to purchases made directly through our website. If you have any questions or require further assistance regarding refunds, please contact our customer support team.